Examples: "In 2003 and 2004, Software giant Microsoft commissioned a representative survey of the range of abilities across the working age population and its likely impact on computer technology and usage. The goal was to identify the range of physical and cognitive abilities among working age adults and current computer users in the US, and also to identity the types of difficulties and impairments that limit computer use, their range and degree of severity, and the number of people who could benefit from accessible technology.
The 15,000 people sampled delivered a clear and very powerful message: 57% of them could benefit from accessibility features that are often buried within the operating system, rather than being made evident to the mainstream user. In other words, software developed for what Microsoft regarded as a minority of the population - disabled and older users - offers benefits to the majority. The impact of this research on Microsoft has been significant, pushing accessibility high up the agenda for management and software developers alike."